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RETURNS

 

If you are unhappy with your purchase, you have the right to return your item(s) within 14 days of receipt. We only accept items which are in perfect, unused condition, in the original packaging.
Natasha Dalex reserves the right to inspect products carefully before agreeing to any return. Buyer is responsible for the cost of postage.

Please, follow the below instruction to return your item(s):

1. Email us at: info@natashadalex.com with your order number and reason for return or exchange.

2. Wrap up your item in original packaging.

3. Post your parcel and always keep your proof of postage.

Please, post your items back within 14 days from receiving it. We recommend to use a tracked service as we cannot be held responsible for items that do not arrive to us.

If a returned item is shipped internationally, please, note that Natasha Dalex is not responsible for any return custom charges. Any charges incurred are the responsibility of the customer.

REFUNDS

Once your item is received, we will notify you via email that we have received the returned item. Your item will be inspected and if approved, your refund will be processed via your original payment method.

Refunds will be made within 5 working days from the receipt of return goods, and you will be notified about it.


We will not accept the return of any products which has been used, not labelled, has undergone some damage or is not in its original packaging.

Sale items or custom made items cannot be exchanged or refunded.